Refund policy

Returns:
Your happiness is my priority. If you are not completely satisfied with your purchase, I welcome returns within 14 days of the purchase date. Please ensure the items are unused, in their original packaging, and in the same condition as when you received them. Please note that you responsible for the shipping costs of the returning item.

Exchanges:
Should you wish to exchange an item, please reach out to me within 14 days of your purchase. The item must be unused and in its original packaging. You will be responsible for the shipping costs associated with returning the original item and sending the new one.

Steps for Returns and Exchanges:
1. Contact me directly at rusnaini.eyeofrose@gmail.com with your order number and details of the item(s) you wish to return or exchange.
2. Carefully pack and ship the item(s) back to me.

Damaged Items
If you receive an item that is damaged or defective, please contact me immediately at [your contact email] with your order number and a photo of the item. I will quickly arrange for a replacement or refund to make things right.

Non-Returnable Items:
Please note that custom or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.