Return and Exchange Policy
Your happiness means the world to me.
If something isn't right, I want to make it right. I gladly accept returns and exchanges within 14 days of delivery.
• Returns
To be eligible for a return, items must be:
- Unused
- In original packaging
- In the same condition you received it
Return shipping costs are the responsibility of the buyer.
• Exchanges
Contact me within 14 days of receiving your order. Items must be unused and in original condition. Buyers are responsible for shipping costs on both the returned and replacement item.
• How to Start a Return or Exchange
- Email rusnaini.eyeofrose@gmail.com with your order number and details
- Repackage your item carefully and send it to the return address provided
• Damaged or Defective Items
If your order arrives damaged, please email me right away at rusnaini.eyeofrose@gmail.com with your order number and a photo. I will make it right - always.
• Non-Returnable Items
Custom and personalized items are final sale unless they arrive damaged or defective.
Thank you for being part of Eye of Rose. Your support means everything to me. I am always here if you need anything.
With gratitude,
Rusnaini 👁🌹